Legal notice
Seller information
Seller: K.I.M. Co., Ltd.
Address: 6-9-2 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan
Telephone: +81 3-3498-8860
Representative: Keiichi Ito
Person responsible: Miaki Aoyagi
Email: info@soundqualia.com
Service charges
We provide students with a matching service through this service. Students pay us a matching fee in consideration for that service.
The matching fee is the balance remaining after the lesson fee is deducted from the service fee paid by the student.
The service fee is set by the teacher. The division of that amount between the matching fee and lesson fee is agreed individually between us and each teacher. The service fee set by the teacher is displayed on our website.
- Company
- K.I.M. Co., Ltd.
- Service
- Sound Qualia, operated by the Company at https://soundqualia.com.
- Company website
- The latest website managed by the Company.
- Lesson
- A general term for teaching knowledge, providing information, practising conversation or musical performance, giving advice, and similar activities.
- Student
- A person who wishes to take, or takes, lessons.
- Teacher
- A person who wishes to provide, or provides, lessons.
- Lesson agreement
- An agreement between a teacher and a student for providing and taking lessons.
- Lesson fee
- The amount the student pays the teacher through the Company in consideration for the lesson agreement.
- Matching service
- The service that intermediates the formation of lesson agreements and payment of lesson fees.
- Matching fee
- The fee, including applicable consumption tax, paid by the student to the Company for using the matching service.
- Service fee
- The total of the lesson fee and matching fee, including applicable consumption tax.
- Lesson payment
- An electronic record granted by the Company to a student in exchange for a specified amount of money, used as a means of paying the service fee.
Additional costs
In addition to the matching fee, students bear the following costs:
- Bank transfer fees and other expenses associated with paying for lesson purchases.
- Lesson fees.
- Communication and connection charges incurred when using the service or taking lessons.
- The purchase cost of equipment needed to use Skype, including headsets, microphones, and earphones.
Payment timing
The student pays the matching fee together with the lesson fee when applying for a lesson agreement.
Payment methods
The student pays the matching fee together with the lesson fee by purchasing lessons from the Company and using them. Payment methods: credit card and PayPal.
When service provision begins
Service provision begins immediately after the student completes payment for the lesson.
Lesson validity
Lessons are valid for three months from the date of purchase.
Refunds of lesson payments
Purchased lesson payments are not refunded except as provided in Article 25, paragraph 2 of the Student Terms.
Restoration of a used lesson
The Company will refund the amount for one lesson used when applying for a lesson agreement in either of the following cases:
- The student cancels the application after applying but before the teacher or Company staff sends an email accepting the application.
- After a lesson agreement is formed, the student cancels it at least 24 hours before the scheduled lesson start time.
Penalties
If the student cancels a confirmed lesson agreement, or requests a change of lesson time, less than 24 hours before the scheduled start, the following penalty applies:
For cancellation by the student, the service fee for the lesson is treated as used. This does not apply if the teacher agrees to hold the lesson on another day. A change of teacher may be possible through consultation with staff.
Skype operating system support and system requirements
See Skype for information about supported operating systems and system requirements.
Zoom operating system support and system requirements
See Zoom support for information about supported operating systems and system requirements.