Refund policy
This Cancellation Policy for Students (the “Policy”) governs cancellation and rescheduling after a lesson purchase and the treatment of refunds following cancellation.
- After purchasing a lesson, a student may cancel it or ask the teacher to reschedule it up to 24 hours before the scheduled start time. If the student chooses cancellation rather than rescheduling, no lesson fee will be charged.
- If a student cancels less than 24 hours before the lesson starts, the lesson will be treated as used and will not be refundable. However, if the student consults the teacher or staff in advance, we may be able to arrange another time or a different teacher.
- If a student has not joined or contacted the teacher within 15 minutes after the scheduled start time, the lesson will be treated as used and the teacher may leave the online session.
- After a booking request is received and the teacher checks the proposed time, the lesson time is confirmed through a message from the teacher or staff. Students must check and respond to messages sent through the service’s LINE, email, or other messaging channels. Without a reply, we may be unable to confirm the time or hold the lesson at the requested time.